(404) 984 6723
PARTICULARS
PRICING​
Our pricing is determined by the square footage of your home and how often we visit. Any price changes will be communicated in advance; however, we reserve the right to adjust the cleaning cost due to unforeseen circumstances. Additionally, for homes that are not adequately tidied up, we impose a starting fee of $25 for the necessary pick-up.
Our operating hours are from 8:30 am to 5:30 pm, Monday to Friday. Weekend cleanings are available upon request, but please note that a weekend fee will apply. A cleaning reminder will be sent a few days prior to your scheduled service to confirm your appointment. Feel free to use this reminder to inform us of any changes or to include special requests and add-on services.
PAYMENTS AND DEPOSIT
Payments are due within 24 hours of the cleaning. A deposit equal to half the amount of the cleaning is required two days before the cleaning. If remaining payment is not received within 24 hours, a late fee of $15 will be incurred for each additional day. We accept payments via cash, Venmo, Cash App, Apple Pay, and checks. Additionally a 10% charge will be added to use those services.
​SAFETY AND PETS
Our team is unable to move items weighing over 25 pounds. We are pet-friendly and kindly ask that you meet the cleaner for an introduction and to discuss any special instructions. For aggressive pets, we recommend finding alternative accommodations during the cleaning. Please inform us 24 hours in advance if any residents have been ill for safety reasons. Additionally, we request that the home be free of infestations. Our cleaners also reserve the right to decline certain tasks (such as climbing ladders or using chemicals). Please note that we do not clean up pet waste or other biohazardous materials (including human waste, blood, or feminine hygiene products).
CANCELLATION POLICY​
We recognize that situations can arise, so we ask for a 48-hour notice for cancellations. If this notice is not provided, the full deposit is forfeited. Additionally, we reserve the right to charge the full amount for jobs canceled on-site due to unforeseen circumstances, misinformation, or if the home is not adequately prepared.
COMPLAINT PROCESS
If you have any questions or concerns, please contact us immediately. If you believe something was missed and need us to return, please let us know within 24 hours schedule a follow-up visit. We reserve the right to refuse refunds and future services in response to negative communication from clients. As a professional service, we value and expect respectful relationships with both vendors and clients.
REFUND POLICY
We do not offer refunds for our services. If you have any concerns, we will address them by providing a discounted future service or scheduling redo cleaning at the earliest opportunity. Please reach out to us within 24 hours of your cleaning. Thank you for your understanding.
TOOLS AND SUPPLIES​
We supply all necessary equipment and supplies for cleaning your home, with the exception of a toilet bowl brush cleaner. Our team uses high-quality tools and products. Please note that if you request our staff to use your personal equipment, we cannot take responsibility for any damage that may occur.
THE PRODUCTS WE USE
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We prioritize using all-natural, eco-friendly products to create a safe and healthy environment for you and your family. However, for areas that require more intensive sanitation, such as bathrooms and tubs, we do use bleach to ensure thorough disinfecting. Rest assured, your health and safety are always our top priority.
ARRIVAL WINDOW
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We provide a 30-minute arrival window for our services. Occasionally, unforeseen circumstances may cause a slight delay, but we will always notify you in advance of any changes to the estimated time of arrival.
GRATUITY
Gratuity is entirely optional, but if you feel inclined to show your appreciation for our team’s hard work, it would be greatly appreciated! Thank you for considering it.
PREPARING FOR CLEANING
To help us serve you better, please ensure that the floor is free of any items so we can move around easily. If the sinks could be cleared of dishes and the bedding stripped in advance, it will allow us to focus on cleaning more efficiently. Additionally, if you could provide a roll of paper towels and a trash bag, that would be greatly appreciated. Thank you for your cooperation!
ADDITIONAL USEFUL INFORMATION
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Refrigerator Cleaning: We cannot clean freezer, unless completely thawed out. You do not have to remove all items from fridge, but we do ask that you remove old food and excess. If fridge is packed with food, we reserve the right to refuse cleaning. Normal condiments and light food items are fine.
Baseboards: We vacuum and dust baseboards with every cleaning. As far a wet clean goes, please understand some boards will not come completely cleaned (and just needs to be repainted).
Window Cleaning: We do our best to clean interior windows, but sometimes the exterior is really dirty and makes the interior seem not as clean. In the summer the heat can create streaks, we cannot do much about this either.
Oven Cleaning: Please understand that most ovens are older and worn. We do our best to get them near perfect, but usually wont be completely like new. A tip that helps is the night before set a pot of vinegar and water in the oven and cook on 350-400 for 1-2 hours and then turn off (do not open) heat. we will do the rest.
Patio: Patios cannot be covered in leaves, debris, and pollen, if so we reserve the right to remove service for invoice. You must provide the broom for sweeping. We do light wet wiping of furniture. We do not wet wash things, or spend more than 20-30 minutes on a patio.
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Bedding: We're happy to make your bed! Just ensure the bed is stripped and new sheets are ready, and well take care of the rest!
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Sink and Dishes: We do not hand wash dishes, but we are happy to unload your dishwasher and put the dishes away. Please ensure the sink is empty so we can clean it properly.